Refund Policy
A Legal Disclaimer
We offer a 7-day return policy exclusively for quality-related issues. Since our products are customized, we generally do not accept returns or refunds unless there is a defect or quality problem with the item. To ensure your satisfaction, we are happy to provide a sample before proceeding with full production.
If you encounter any quality issues, please contact us immediately at cupidosgift@gmail.com or via WeChat at cupidosgift. We will evaluate the issue and work with you to resolve it promptly.
Refund Process
If your return is approved due to a quality issue, we will notify you and provide instructions for returning the item. Once we receive and inspect the returned product, we will process your refund to the original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Refund Inquiry
For any questions or concerns, feel free to reach out to us at cupidosgift@gmail.com or via WeChat at cupidosgift. We are here to help!
Thank you for choosing Cupido's Gift!